Appointment cancellation policy
At Her Agency, we understand that sometimes unexpected situations arise, and you may need to cancel or reschedule your appointment. To ensure we can accommodate all of our clients and maintain a fair schedule, we have implemented the following cancellation policy.
Deposit and Rescheduling
Deposit: A $100 deposit is required to book any permanent makeup service. It is credited toward the price of your service. Brow lamination, microneedling and facials do not require a deposit.
Rescheduling: You can reschedule once for free with at least 24 hours’ notice; your deposit moves to the new date. A second reschedule requires a new deposit.
Cancellations: If you cancel at least 24 hours before your appointment, your $100 deposit is refunded. If you cancel or reschedule with less than 24 hours’ notice, or do not show up, the deposit is not refunded. A new booking requires a new deposit.
2. Late Arrival and Refunds
Late arrival: If you arrive more than 20 minutes late, we may need to reschedule your appointment, and the deposit is not refunded.
Refunds: If we cancel, or if a health condition you disclosed on your intake form prevents the procedure, your deposit is refunded in full. If a condition was not disclosed, the deposit is not refunded.
3. How to Cancel or Reschedule
To cancel or reschedule your appointment, you can contact us or you can cancel through the link on your email.
4. Exceptions
Medical emergencies: with a doctor’s note, we will reschedule your appointment without losing your deposit. For other emergencies, please contact Natalia directly.
5. Changes to the Policy
Her Agency reserves the right to modify or update this cancellation policy at any time. Clients will be notified of any changes in advance.
Contact Us
If you have any questions about our cancellation policy, please feel free to contact us.